The Regional Assistant Manager, Aftersales, will play a crucial role in supporting the backend operations, system development, planning, and standardization of aftersales services within the automotive sector. This role requires a strategic thinker with a strong understanding of profit and loss statements, excellent organizational skills, and the ability to streamline processes across multiple regions.
Your Day-to-Day
Backend Support for Aftersales Operations:
*Provide operational support to the aftersales team, ensuring efficient service delivery.
*Coordinate with various departments to resolve any operational challenges that may arise.
*Manage customer inquiries and complaints, ensuring timely resolution and maintaining high levels of customer satisfaction.
System Development:
*Collaborate with IT and other relevant teams to develop and implement systems that improve aftersales operations.
*Monitor the performance of existing systems and recommend improvements to enhance efficiency.
*Train team members on new systems and ensure smooth integration into daily operations.
Planning:
*Assist in the development and execution of strategic plans for the aftersales department.
*Analyze market trends and customer feedback to plan for future service offerings.
*Work closely with senior management to align aftersales strategies with overall business goals.
Standardization:
*Develop and implement standard operating procedures (SOPs) for aftersales processes across all regions.
*Ensure that all branches adhere to established standards to maintain consistency in service delivery.
*Regularly review and update SOPs to reflect changes in industry practices or company policies.
Financial Management:
*Analyze profit and loss statements to assess the financial performance of aftersales operations.
*Identify areas for cost reduction and revenue enhancement within the department.
*Prepare regular financial reports for senior management, highlighting key trends and areas of concern.
Your Know-How
- A tertiary qualification or equivalent.
- At least 5 years of experience in aftersales or a similar role within the automotive industry.
- Strong understanding of aftersales operations, including backend processes and system development.
- Proven experience in planning, standardization, and financial management.
- Excellent analytical skills, with the ability to read and interpret profit and loss statements.
- Strong communication and interpersonal skills.
- Proficiency in relevant software and systems used in aftersales operations.
- Willingness to travel frequently within the region to oversee after-sales operations at different locations.