About you

Carsome is on the hunt for a talented and experienced Executive, Customer Service (B2C). We need a self-motivated person with strong communication and negotiation skills. Your duties correctly identifying, assessing, and resolving customers' true needs by clarifying the problem/issue; determining the root cause; selecting and explaining the best solution to problem.

Your Day-To-Day

  • Call Outbound provided leads via Carsome’s CRM system & handle WhatsApp enquiries from website.
  • Attend to customer enquiries by providing correct information regarding Carsome’s used car business product & service offerings.
  • Support customers in account registration and test drive booking process
  • Remind and confirm customers’ test drive appointment(s)
  • Proactively persuade customer to reconsider appointment cancellations.
  • Proactively inform customer of ongoing deals and promotion.
  • Deliver a high level of customer satisfaction and delight in carrying out responsibilities.
  • Always insisting on providing the most accurate and valid information to customers by using relevant Carsome methods and/or tools provided.
  • Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.

Your Know How

  • Education: SPM/Diploma/Degree
  • Proven Customer Support/Service.
  • Able to work during weekends.
  • Prior professional experience in automotive industry preferred but not compulsory.
  • Prior professional exposure in hospitality industry highly valued.
  • Candidate must will to work alternate 6 days
  • Candidate must will to work on Public holiday and Weekend
  • Location is at Ara Damansara,PJ
  • Strong, English & Bahasa Malaysia verbal and written communication skills