Assistant Manager, Purchasing

Role Summary

The Retail Operations Manager is responsible for overseeing daily inspection operations, manpower planning, lead assignment, customer engagement, and cross-functional coordination to ensure timely case completion and optimal customer conversion. The role requires close collaboration with Inspectors, BST, Pricing, and TCA teams to support operational efficiency and revenue outcomes.

Key Responsibilities

1. Manpower Planning & Operational Scheduling

   • Plan and manage daily manpower schedules for inbound and outbound inspectors across all channels (BST outbound listings, NCD Corporate, B2B, and website outbound).

   • Ensure sufficient inspection capacity to meet daily operational demands.

   • Estimated handling time:

     • Low-capacity retail cases: ~20 minutes per case

     • High-capacity retail cases: ~20 minutes per case

2. Lead Assignment & Case Monitoring

   • Assign all inbound and outbound leads to the appropriate inspectors in a timely manner.

   • Monitor case progress and capacity utilization to ensure daily completion targets are met.

   • Estimated handling time:

     • Low-capacity retail cases: ~20 minutes per case

     • High-capacity retail cases: ~35 minutes per case

3. Website Case & Customer Process Management

   • Explain inspection workflows and processes clearly to website-generated customers.

   • Conduct post-inspection negotiations to secure deal confirmation, subject to customer engagement.

   • Estimated handling time:

     • Process explanation: ~7 minutes per case

     • Negotiation: ~20–30 minutes per case

4. Customer Follow-Up & Conversion Management

   • Perform daily follow-ups with undecided customers to drive deal confirmation or bidding participation.

   • Estimated handling time: ~10 minutes per case

5. Bidding Outcome Confirmation

   • Contact customers after each bidding session to confirm acceptance or rejection of results.

   • Estimated handling time: ~10 minutes per case

6. Transaction & Appointment Coordination

   • Coordinate with the BST team to confirm appointments and ensure smooth transaction execution for accepted offers, including standard bank loan cases.

   • Estimated handling time: ~10 minutes per case

7. Reporting & Performance Tracking

   • Prepare and upload weekly operational reports to the TCA team.

   • Ensure compliance with minimum reporting requirements:

     • Low-capacity retail: minimum five (5) inspection reports per inspector per week

     • High-capacity retail: minimum three (3) inspection reports per inspector per week

   • Estimated handling time: ~10 minutes per case

8. Vehicle Valuation Support

   • Assist in reviewing and validating estimated vehicle values for B2C CC cases to support faster customer decision-making.

9. Pricing Coordination & Approval Process

   • Submit pricing templates via WhatsApp to the Pricing Team group to obtain offer pricing and approval for revisions prior to customer communication.