Role: Executive, Business Support (Calling)
Your Day to Day
- Contacting seller of (bidding) and (non-bidding) for appointment scheduling for transaction
- individual (local/foreigner)
- company cars - Following up and updating latest appointment status of any unscheduled and/or postponed case
- Providing assist on seller inquiry on seller transaction process (if any)
- Request for necessary details for appointment scheduling (hire purchase status, ownership
status, car status) - Providing reminder message (in Whatsapp) to seller upon completion appointment scheduling on required documentation required to provide during transaction
- Checking on customer availability (date and time) and to confirm on transaction
- Updating the accurate details in job sheets for next team reference (Operation Executive)
- Check the customer availability and confirm the appointment date and time
- Check the OE schedule to slot in the appointment according to the location and time
- Following up and liaise within internal team for any pending and required items
- Down-payment
- Pending approval cases.
Role: Executive, Business Support (Admin)
- Check Leads status.
- Check Pending assign leads.
- Check unconfirmed case status.
- Double-check all related approval before scheduling.
- aging (Based on area : KV & Outstation)
- Attend TT Request
- Attend DT's group (Ops,Sourcing,B2B
- Attend inspector's Group (outstation Groups)
- Attend corp request (Schedule booking)
- Find slot for add on cases.
- Update case status(Settlement & Postpone)
- Attend BA's request.
- Attend OE's request.
- Updating rejection Leads
- Double-check on Jobsheet Details
- input PBB DD listing
- Updating names OE Schedule (OS Admin only)
- Attend jobsheet amendment. (if any)
- Check Dealer Allocation (EM Leads)
- Forward email for Corp Case Only