About You


CARSOME is on the hunt for a talented and experienced Team Lead, Customer Service. This position will assist agent for to improve quality from the agent at CARSOME.

Your Day-to-Day

  • Lead and manage a team of customer service representatives, providing guidance and support to ensure high performance
  • Provide product information, troubleshooting assistance, and technical support, while ensuring consistent and accurate responses
  • Track team performance metrics and provide regular reports to management
  • Provide daily reports on customer interactions and transactions using Zoho and CMS software or other tools
  • Resolve complex customer issues and complaints, escalating cases to relevant stakeholders or management as needed
  • Collaborate with internal teams to address customer concerns and implement process improvements
  • Contribute to the development of training materials, support documentation, and FAQs for the team

Your Know-How

  • At least 2 years of experience in a customer service or team leadership role is preferred
  • Prior experience in the automotive industry is an advantage but not mandatory
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask, priorities, and manage time effectively in a fast-paced environment
  • A positive attitude and a commitment to delivering exceptional customer experiences
  • Willingness to work a flexible schedule, including weekends and public holidays
  • Excellent verbal and written communication skills in English and Bahasa Malaysia
  • Ability to speak in Mandarin/Hokkien/Cantonese is an advantage