You will be reporting directly to the Process Improvement Manager and will work closely with the Aftersales and CCL team to achieve Carsome’s vision, mission, and strategic goals which play a critical role in the success of the brand. You will also be working closely with counterparts to optimize and implement processes; leading cross-functional initiatives along with regional and local teams to improve the overall end-to-end process.
Your Day-to-Day
- Analyze Aftersales and CCL overall processes to identify areas of improvement.
- Ability to assist the teams in designing, improving and monitoring of SOP.
- Able to collaborate with cross-functional teams for both Aftersales and CCL to align on processes.
- Perform operation data analysis and provide improvement initiatives.
- Operation audit management - audit/corrective action template, execution, recommendation.
- New process improvement execution - evaluate the changes impact and report on progress and outcome.
- Other duties may be assigned
Your Know-How
- Diploma and or Degree in Operation Management or similar field
- Min 3 years in related field would be an added advantage
- Strong communication skills
- Ability to work independently and reliably
- Ability to organize and prioritize tasks including delegation of tasks when appropriate
- An analytical mind with problem-solving skills
- Excellent organizational and multitasking abilities
- Knowledge of, or ability to quickly acquire, proven ability with the roles and function of the assigned department
- Knowledge on Microsoft Office, Excel, Word, Power Point, etc.