About You
The Change Analyst is responsible for supporting the change management process, ensuring that IT service changes are implemented smoothly and efficiently. This role involves evaluating change requests, coordinating with stakeholders, and ensuring adherence to established policies to minimise risk to the organisation. Knowledge of ITIL v3/v4 processes is preferred to facilitate best practices in structured change management.
Your Day-to-Day
- Change Request Evaluation: Review and categorise change requests to ensure proper logging and alignment with business objectives.
- Impact Analysis Support: Assist with preliminary impact assessments, including potential risks, resource requirements, and scheduling.
- Change Coordination: Collaborate with the Change Manager and various teams to schedule, communicate, and document change activities.
- Documentation and Tracking: Maintain accurate records of change requests, documenting details and outcomes to support transparency and compliance.
- Post-Change Review: Gather feedback and data for post-implementation reviews to evaluate change success and areas for improvement.
- Reporting: Prepare regular reports on change activities, including statistics on successful changes, failed changes, and trends.
You Know-how
- Education: Diploma or degree in Information Technology, Business, or a related field.
- Experience: 1-2 years of experience in IT support, change management, or a related role. Familiarity with IT Service Management tools and change management processes is an advantage. Experience with ITIL v3/v4 processes is preferred.
- Skills: Knowledge of change management principles, ideally aligned with ITIL v3/v4 practices, Strong organisational skills with attention to detail, Effective communication skills for coordinating with multiple stakeholders, Analytical mindset and a proactive approach to identifying potential issues.
Core Competencies:
- Process Orientation: Understanding of structured change management and process
flow principles, with emphasis on ITIL-aligned practices. - Collaboration: Ability to work effectively with various departments to ensure seamless
change implementation. - Adaptability: Willingness to adapt to new processes and support continuous
improvement initiatives.