About you
CARSOME is looking for a qualified Branch Admin Support to join our team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for branch operation team.
Your day-to-day
- Assist customers with MYEG for road tax documentation and processing.
- Call customers to remind them of insurance renewal dates and provide necessary assistance.
- Assist customers in signing HPA (Hire Purchase Agreement) documents.
- Conduct finance checking to cross-check unknown payments and discrepancies.
- Follow up with customers and the finance team on refund cases.
- Guide customers through the thumbprint process as required.
- Manage petty cash and submit claims to the finance department.
- Process vendor payment purchase requisitions/purchase orders (PR/PO) for services such as (JPJ runner and Car Wash vendor).
- Maintain records of car-related costs in the CMS (Cost Management System).
- Order ad-hoc supplies as needed for operational efficiency.
- Safeguard and maintain security documents as per company guidelines
You Know-how
- Preferably Certificate/ Diploma / Degree in any disciplines or SPM/ O-Level with relevant experience
- At least 1-2 years working experience in Administrative roles and added bonus if in the automotive industry.
- Good connections with financial institutions
- Prior experience in administrative or operations support roles is advantageous.
- Proficiency in Google Workspace and basic computer skills.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy in documentation.
- Ability to work independently and collaboratively in a team environment.
- Familiarity with finance processes and documentation preferred.