Job Title | Manager, Purchasing |
Work Location | CARSOME |
About You
We are looking for a highly organized and results-driven Purchasing Manager to lead our inspection and procurement operations. You will be responsible for the end-to-end management of our inspection workforce, ensuring that every lead—whether inbound, outbound, or web-generated—is converted efficiently. You are a master of operational flow, a strong negotiator, and a leader who can balance manpower scheduling with high-volume transaction targets in a fast-paced retail environment.
Your Day-to-Day
Operational Excellence & Manpower Planning
- Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
- Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
- Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
Sales Conversion & Customer Experience
- Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.
- Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.
- Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.
Post-Bidding & Transaction Coordination
- Bidding Management: Manage the post-bidding communication cycle, confirming results with customers and facilitating offer acceptance or rejection.
- Cross-functional Coordination: Liaise with the BST team to secure appointment slots for successful deals, ensuring a seamless ownership transfer and transaction experience.
Reporting & Quality Assurance
- TCA Compliance: Manage the weekly reporting for the TCA team, ensuring data accuracy for all inspection reports (averaging 3–5 reports per inspector based on capacity).
- Valuation Support: Support the B2C CC team by providing rapid car value estimations to expedite customer decision-making and improve conversion rates.
Your Know-How
- Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.
- Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.
- Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.
- Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.
- Excellent interpersonal skills to manage both internal stakeholders (BST, TCA, B2C) and external customers.
- Ability to work 6 days a week (including weekends) in a retail/branch-based setting.
Other Information (for internal use only)
Category | [ ] Permanent [ ] Replacement [ ] Contract [month(s) required]: ___________ |
Salary Range | Minimum: Maximum: |
Headcounts | 1 |
Reporting Line | Name: Position Title: |