CARSOME
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1)The manager is responsible for arranging the daily manpower schedule for both inbound and outbound inspectors to ensure smooth operations. (BST outbound listing ,NCD Corp, B2B, Website Outbound ) average time daily when every case request .
.for capacity low retail for completion need to use approximately about 20min
.for capacity High retail for completion need to use approximately about 20min
2)The manager must assign every new lead inbound or outbound to the appropriate inspector promptly and monitor progress
for capacity low retail for daily total completion need to use approximately about 20min
for capacity High retail for completion need to use approximately about 35 min
3)For website-generated cases, the manager must:
* Explain the inspection process flow clearly to customers.
for retail for completion need to use approximately 7 min for each case.
* After the inspection, handle the negotiation process with customers to secure the deal.*
manager for completion need to use approximately about 20 -30 min each case and to subject customer.
4)The manager must follow up daily with customers who are still pending a decision, and convince them to proceed with either deal confirmation or bidding participation.
for retail for completion need to use approximately 10 min for each case.
5)After each bidding session, the manager must call customers to confirm whether they accept or reject the bidding results .
for retail for completion need to use approximately 10 min for each case.
6)For customers who accept the offer, the manager must coordinate with the BST team to confirm appointment slots and ensure that all transactions are carried out smoothly.
for retail for completion need to use approximately 10 min for each case. subject to normal bank loan case .
7)The manager is required to upload a weekly report to the TCA team, which includes:
for retail for completion need to use approximately 10 min for each case. upload
* A minimum of five (5) inspection reports per inspector for low-capacity retail operations.
* A minimum of three (3) inspection reports per inspector for large-capacity retail operations.
8 )The Retail Manager needs to assist in checking the estimated car value for B2C CC to expedite the customer’s decision-making process.
9 )Send template to (whatsap)pricing team group for offer price and get approval from pricing team to revise offer

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