About You (Job Brief)
To oversee, monitor, and drive performance excellence and administrative efficiency across Carsome Certified Lab (CCL) and Aftersales operations. This role ensures that performance tracking, reporting, and administrative processes are effectively managed to support operational goals, team productivity, and business alignment. The Assistant Manager leads the admin team in maintaining data accuracy, process compliance, and seamless coordination between operations and support functions.
Your Day-to-Day
Performance Monitoring & Reporting
- Track, analyze, and report on key performance metrics for CCL and Aftersales operations.
- Develop and maintain performance dashboards to monitor productivity, turnaround time, and quality targets.
- Identify performance gaps and work with respective stakeholders to implement corrective actions.
- Support the management team in performance review meetings with accurate data insights and progress updates.
Operational Administration
- Oversee daily administrative operations for both CCL and Aftersales, ensuring compliance with company policies and procedures.
- Manage documentation, data entry, and record-keeping processes related to manpower, vendor service, and operational activities.
- Coordinate with Finance, HR, and Procurement for payment processing, claims, asset management, and vendor documentation.
- Ensure all operational tools, trackers, and reports are updated and shared in a timely manner.
Team Leadership & Coordination
- Lead and supervise the admin team to ensure smooth and efficient execution of daily tasks.
- Provide guidance, coaching, and support to improve team performance and competency.
- Foster collaboration between the admin team and operational departments for seamless information flow and task execution.
- Allocate workload and set clear expectations to maintain productivity and service quality.
Process Improvement & Compliance
- Review and streamline administrative processes to enhance efficiency and reduce redundancy.
- Ensure all CCL and Aftersales administrative activities comply with company SOPs and audit requirements.
- Support in implementing digital tools or process enhancements for better data accuracy and reporting visibility.
- Drive continuous improvement culture through regular review and feedback sessions.
Stakeholder Engagement
- Act as the key liaison between the operations team and other departments for administrative and performance-related matters.
- Support management in preparing business presentations, operational summaries, and improvement proposals.
- Collaborate closely with internal and external stakeholders to ensure timely resolution of administrative and performance issues.
Your Know-How (Job Requirements)
- Bachelor’s Degree in Business Administration, Operations Management, or related field.
- Minimum 4–6 years of experience in operations support, performance management, or administrative management, preferably within the automotive or service industry.
- Strong analytical and reporting skills with proficiency in Microsoft Excel, Google Workspace, and data visualization tools.
- Experience in leading an administrative team and coordinating cross-functional tasks.
- Excellent organizational skills with attention to detail and accuracy.
- Strong communication, stakeholder management, and problem-solving abilities.
- Able to work independently with a sense of ownership and accountability.