About You
Your focus is to provide retail administrative support to complete a customer’s journey from order up until delivery. You will need to liaise with external parties including customers and banks/FI as well as networking with internal stakeholders to complete the processes. Your direct report would be the designated Branch Operations, Assistant Managers.
Your Day-to-Day
Vehicle Handover & Inspection
- CCL Car Handover Checklist & Rejection Submission
- Conduct Pre-Delivery Inspections (PDI)
- Perform inbound and outbound inspections on all EC to EC transfer cars and update records accordingly.
- Vehicle Maintenance & Upkeep
- Prepare vehicles for test drives, including post-test drive inspections and required touch-ups.
- Puspakom B5 / B7 re-inspection is conducted within the stipulated timeline to prevent expiry.
- Coordinate Car Wash or USP. Update AppSheet.
Stock & Inventory
- Monthly stock counts to ensure vehicle inventory accuracy.
- Update CarTracker(C2B) before and after every collection to prevent discrepancies.
- Tag keys accurately based on vehicle number plates for easy tracking.
Dealer & Customer Collection Support
- Pre-collection preparation: Verify vehicle availability, park cars according to the Logistics team listing, and arrange transport from branches to the yard.
- Conduct PDI during dealer car collection from the yard.
- Transport cars from yard to branch for dealer pickup.
- Receive and facilitate car handovers from different branches.
Vehicle Transfer & Logistic Coordination
- Work closely with the Logistics team to facilitate inter-branch vehicle transfers.
- Self-collect and arrange Value Car photoshoots, especially for East Malaysia (EM) branches.
- CMS transfer store requests and manage inbound/outbound movements through TMS (Transport Management System).
- Loading/unloading vehicles onto trailers for inter-branch movement. Update CarRetailer App.
Your Know-How
- Qualification in SPM / Diploma / Degree (in any discipline).
- Preferably candidates possess some level of Automotive Education.
- Minimum 2 years of experience working in the Automotive industry.
- A valid driving license with a clean record and willingness to travel.
- Ability to interact and communicate with individuals at all levels.
- Ability to multitask, prioritize effectively and think fast to resolve challenging situations.
- Ability to work independently as well as within a team to support each other.
- A quality-first mentality in upholding CARSOME' s fleet quality standards.
- Familiarity with the JPJ or Puspakom’s procedure will be a plus point.