About Us!
Regional Commercial & Operations is a supporting department for the CARSOME core pillars. It consists of ensuring high-quality performance at a detailed process level, with a focus on detecting process or system failures early and reporting them to the regional pillar. Management of improvement projects that optimize the operational processes and systems in accordance with CARSOME’s target operating model.
Your Day-to-Day
- Lead Commercial or Operation improvement projects
- Define the current status and key challenges
- Develop mechanism to measure project results (qualitatively or quantitatively)
- Plan and prioritize improvement measures
- Plan and implement improvement measures
- Take corrective measures at regular intervals if actual results deviate from target results
- Go to Gemba:
- Be the eye on the ground for the department heads
- Gather project relevant information and understand the country specific problems/requirements
- Constant effort to identify areas of improvement
- Optimizing the communication flows between country and regional teams
- Define requirements and answer the questions for both sides (country/regional team) “what do we need to support you” and “how you can support us”
- Benchmarking country processes, best practice exchange and standardization of operational processes
- Identify and manage continuous improvement of methods, systems and tools (eg. 5S, Shopfloor, appointment booking logics, process workshops) that will help our operations teams to manage capacity on an ongoing basis as well as deliver higher process efficiency
- Performance Monitoring: lead regular cadence with relevant country teams on key performance metrices, identify improvement areas and drive operational improvements
- Role in the CARSOME product workflow
- Responsible to:
- Develop and update regional SOP
- Supporting in:
- Consolidate/filter request
- Defining product scope
- UAT/Demo/walkthrough (support country team)
- Responsible to:
- Travel frequency: one/two time (s) per quarter in Malaysia/ Indonesia/ Thailand/ Singapore
Success Metrics:
- Successful implementation of improvement/transformation projects within designated timelines and budget.
- Improvement in key performance indicators related to efficiency, customer satisfaction, and profitability.
- Positive feedback from stakeholders on the effectiveness and impact of the initiatives.
You Know-How
- Bachelor's degree in business, management, or a related field.
- [7 years of experience] years of experience in project management or operation/ operational excellence roles.
- Strong interpersonal skills to effectively engage and work with cross-functional teams.
- Excellent analytical and problem-solving abilities.
- Proven track record of successfully driving and implementing process improvement initiatives.
- Ability to adapt to change and thrive in a fast-paced environment.
- Product Management knowledge and experience will be an added advantage.