Job Purpose
The Supervisor, Technical is responsible for leading and supervising the technical team at the Service Centre. This role ensures high-quality vehicle inspection, repair, and maintenance work while upholding safety, compliance, and customer satisfaction standards. The Supervisor will play a key role in driving operational excellence, team development, and service efficiency.
Key Responsibilities
Technical Operations & Quality Assurance
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Supervise daily technical activities, including inspections, diagnostics, repairs, and maintenance services.
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Ensure adherence to established standard operating procedures (SOPs), safety regulations, and quality standards.
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Conduct quality checks to ensure repairs and servicing are completed accurately and meet customer expectations.
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Support continuous improvement initiatives to enhance technical processes, efficiency, and cost control.
Team Leadership & Development
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Lead, coach, and motivate a team of technicians to achieve performance and productivity targets.
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Conduct on-the-job training and skill development sessions to enhance technical capabilities.
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Plan work schedules and allocate tasks effectively to ensure timely service delivery.
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Foster a culture of teamwork, accountability, and continuous learning.
Customer Service & Stakeholder Management
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Collaborate with Service Advisors to understand customer needs and deliver effective technical solutions.
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Provide technical guidance to address escalated customer issues and ensure prompt resolution.
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Support customer retention by ensuring excellent service quality and communication.
Reporting & Compliance
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Monitor and report on technical performance, workshop productivity, and service turnaround times.
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Ensure compliance with health, safety, and environmental policies.
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Maintain accurate records of service, repair, and parts usage.
Key Competencies
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Strong technical knowledge of automotive repair, diagnostics, and maintenance.
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Leadership and people management skills with the ability to coach and motivate teams.
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Problem-solving mindset with attention to detail and commitment to quality.
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Effective communication and interpersonal skills to manage both team and customer expectations.
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Ability to work under pressure in a fast-paced service environment.
Qualifications & Experience
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Diploma / Certificate in Automotive Engineering, Mechanical, or related field.
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Minimum 5 years of experience in automotive service/repair, with at least 2 years in a supervisory role.
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Familiarity with diagnostic tools, workshop equipment, and industry-standard repair practices.
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Experience in a service centre or dealership environment is preferred.